Refund and Returns Policy

Last updated: October 2025

At Boafoyena Shop, we want you to be happy with your purchase.
If something isn’t right, we’re here to help.

Returns

• You can request a return within 3 days of receiving your order.
• Items must be unused, unworn, and in original packaging.
• Certain items such as intimate wear or clearance sales are non-returnable.

Refunds

• Once we receive and inspect your return, we’ll notify you of the approval or rejection.
• Approved refunds will be processed to your original payment method within 5–10 business days.

Exchanges

• You can exchange an item for a different size or style (if available).
• You’ll only cover the return shipping costs unless the item arrived damaged or incorrect.

Damaged or Wrong Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with a photo of the item.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: boafoyenashop@gmail.com
• Number/Whatsapp: +233 248 451 774